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GUEST HELP

Frequently asked questions.

Useful information for planning, requesting, and confirming your Lombok experience.

How do I request a booking?

Use the booking enquiry page and share your travel date, number of guests, experience, pick-up area, and special requests. The team must confirm availability, final price, and terms before the booking is confirmed.

Are the prices on this website final?

No prices are set in this starter template. Request a written quote that lists transport, tickets, guide, meals, taxes, inclusions, exclusions, and any additional fees.

Can I customise my itinerary?

Yes, submit your interests, preferred pace, dates, group size, and must-see places. The operator can confirm what is practical and available.

Can you arrange airport transfers?

Submit your flight number, arrival time, destination, guest count, and luggage count. Vehicle availability and price must be confirmed before travel.

How does payment work?

Payment methods, deposits, due dates, and receipts must be confirmed by the business. Do not pay until you have received the official payment instructions and booking terms.

What is the cancellation or refund policy?

The business should provide the applicable cancellation deadlines, rescheduling options, refund rules, and any weather-related exceptions in writing before payment.

What if the weather changes?

Outdoor and marine activities depend on local conditions. Follow the activity operator’s safety advice and confirm alternatives or cancellation terms before booking.

Can I tell you about dietary or accessibility needs?

Yes. Include relevant requirements in your enquiry so suitability and possible arrangements can be discussed in advance. Please avoid sending sensitive medical information unless it is necessary and you choose to share it directly with the operator.

Does the website confirm my reservation?

No. The template sends an enquiry via WhatsApp. Your reservation is only confirmed when the business sends a clear confirmation with the final details and terms.